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CCNA Voice Exams


CCNA Interconnecting Cisco Networking Devices 1 (ICND1)

Last Updated: June 19, 2016

100-101 Details


Introducing Cisco Voice and Unified Communications (ICOMM v8.0)

Last Updated: June 25, 2016

640-461 Details
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Certification overview

The Cisco CCNA (Cisco Certified Network Associate Voice) Voice certification confirms the associate-level skills &knowledge that are essential to administer the voice networks efficiently. The Cisco CCNA Voice certification validates that the prospective candidates possess the required set of skills to execute the expertise job roles regarding the voice technologies, like, voice technologies administrator, voice manager, voice engineer, etc. It also validates proficiencies of the candidates in VoIP technologies, including, handset, IP PBX, voicemail solutions, IP telephony, call control, etc.

Who can do this certification?

The individuals who want to advance their career in the administration, engineering as well as management of the voice network sectors can take the Cisco CCNA Voice certification.


Cisco CCNA Voice certification measures the knowledge and skills of the candidates on the issues like, functionalities, architecture, features, and components of the Cisco Unified Communications solutions. This certification also validates the knowledge and skills required to perform tasks, like, system monitoring, changes, moves & additions on the Cisco Unified Communication Manager, Cisco Unity Connection, Cisco Unified Presence & Cisco Unified Communication Manager Express.

The CCNA Voice certified professionals are expected to possess the skills & knowledge regarding the designation of Cisco Unified Communications Manager. Generally, the large scale organizations like, governments, multinational companies, colleges, etc. employ the CCNA Voice certified professionals. 

In addition, the certified professionals are expected to possess the skills & knowledge regarding the designation of CME (Cisco Call Manager Express) and CUE (Cisco Unity Express) solutions. Generally, the medium to small scale organizations and companies like, retail businesses, companies employing below 2,000 employees, small/mid level school districts etc. employ the CCNA Voice certified professionals in CME and CUE designations.

Associated Exam

The 640-461: ICOMM (Introducing Cisco Voice & Unified Communications Administration) exam is required to obtain the Cisco CCNA Voice certification.


Any professional who valid certification on CCNA Routing & Switching, Cisco CCENT  or any other CCIE related certification can take the Cisco CCNA Voice certification.

Examination Overview

The 640-461: ICOMM exam spans for 1.5 hours. It includes about 65 to 75 questions regarding the issues like, architecture, features, components and functionalities of Cisco Unified Communications solutions.

In this exam about 17% questions are drawn from the content area of ‘Describe Characteristics of the Cisco Unified Communications Solution’. The major topics are: describe the elements & their functions of Cisco Unified Communications; Describe media flows & call signaling; and Describe VoIP network’s quality implications.

The content area of ‘Configure Voice Messaging and Presence’ covers about 26% questions in this exam. It includes topics, like, Describe user creation options to apply in voice messaging; Create/modify the user accounts to apply in Cisco Unity Connection; Describe and Configure the Cisco Unified Presence.

In this exam about 23% questions are drawn from the content area of ‘Provision End Users & Associated Devices’. It includes topics, such as, Describe the user creation related options to apply in Cisco Unified Communications Manager & Cisco Unified Communications Manager Express; Create/ modify the user accounts to apply in Cisco Unified Communications Manager; Create/modify user accounts to apply in Cisco Unified Communications Manager Express using the GUI; Create/ modify endpoints to apply in Cisco Unified Communications Manager; Create/modify endpoints to apply in Cisco Unified Communications Manager Express through the GUI; Describe how to call the privileges function, and features of privilege impact system; Create/modify of the directory numbers; Enable the user features & related calling privileges to apply in extension mobility, intercom, native presence, call coverage & unified mobility configuration of remote destination; Enable end users to apply in Cisco Unified Presence; and Verify operation user features.  

In this exam about 10% questions are drawn from the content area of ‘Maintain the Cisco Unified Communications System’. The major topics are: Generate CDR & CMR reports; produce capacity reports; produce usage reports; produce RTMT reports for monitoring the system activities; Monitoring voicemail usage; Remove the unassigned type directory numbers; and Perform system backup manually.

In this exam about 24% questions are drawn from the content area of ‘Provision End User Support’. It includes topics, such as, Verify the PSTN connectivity; Define the fault of domains through gathering information from the end users; Troubleshoot the endpoint issues; Identify the voicemail issues & resolve issues regarding the user mailboxes; Describe causes & symptoms of the call quality related issues; Reset the single devices; and Describe phone application methods.

Validity Period

Cisco CCCNA voice certification has validity for three consecutive years.

Steps involved in the certification

Cisco CCCNA voice certification involves a single step of passing the exam 640-461: ICOMM.

Expert Review

Linda Campbell working as a Voice Engineer in the AECOM Company living at Los Angeles, of California in the USA says, “Cisco CCCNA voice certification through the following words was the turning point of my bright career. Bravo Cisco.”

Linda Campbell, AECOM

Los Angeles

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